twilio-professional-services/plugin...

The Voice Quality Indicator for Flex UI is a Twilio Flex plugin that enhances the default mute icon by adding visual indicators for network quality issues, such as Wi-Fi-style icons for degraded connections and dynamic opacity changes for mute and speaking states. It leverages the Voice SDK's network error events and packet loss/jitter metrics to provide real-time feedback on call quality. This tool is designed for Twilio Flex administrators and developers who want to improve agent awareness of voice call quality during customer interactions.