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This is an open-source sample solution for live call analytics and agent assist in contact centers, built using AWS services like Amazon Transcribe, Comprehend, and Bedrock. It provides real-time transcription, sentiment analysis, call categorization, and agent assistance features, enabling supervisors to monitor call quality and agents to receive contextual guidance during calls. The project is designed for contact centers looking to enhance customer experience through AI-powered insights, with support for various telephony integrations including Amazon Connect, Genesys Cloud, and Asterisk.
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