it-at-m/zammad

Zammad is a web-based, open-source helpdesk and customer support platform designed to streamline communication across channels like email, chat, telephone, and social media. It is ideal for businesses looking to efficiently manage customer inquiries and enhance support team collaboration. Developed by Zammad GmbH and the community, it is licensed under the GNU AGPLv3 and offers features to simplify helpdesk operations.