Infosys Intelligent Assistant (IIA) is developed using advanced AI/ML capabilities to significantly increase the productivity of ticket management and resolution process. IIA is trained using historical ticket dump on machine learning algorithms to predict the various fields in the ticket helps in effective ticket management and resolution.
Infosys Intelligent Assistant (IIA) is an AI/ML-powered tool designed to enhance ticket management and resolution processes in application maintenance services. It automates tasks like ticket routing, assignment, and resolution by predicting fields, analyzing historical data, and integrating with ITSM tools, ultimately increasing productivity and reducing manual effort. It is ideal for IT teams and support engineers looking to streamline workflows and improve efficiency in handling service tickets.
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